One service is down
Checked continuously. As at 6 Sept, 6:03 pm Sydney time.
Services
- User loginsSigning in to any portal, CRM or member area we runOperational
90 days ago100.0% of checks passedToday
- Portals and CRMsThe member, customer and staff systems themselvesNot checked yet
90 days agoNo automated checks yetToday
- WebsitesPublic sites and landing pagesOperational
90 days ago100.0% of checks passedToday
- Servers and hostingThe application servers everything above runs onOperational
90 days ago100.0% of checks passedToday
- DatabasesWhere the records live, and the backups of themOperational
90 days ago100.0% of checks passedToday
- Email deliveryNotifications, confirmations and anything else we send on your behalfDown
90 days ago78.9% of checks passedToday
- File storageDocuments, uploads and imagesOperational
90 days ago99.7% of checks passedToday
- Payments and billingCard payments, direct debits and invoicingNot checked yet
90 days agoNo automated checks yetToday
- IntegrationsCalendars, accounting and the other systems we connect toNot checked yet
90 days agoNo automated checks yetToday
- MCP and AI assistantsThe connectors that let an assistant read and act on your dataOperational
90 days ago100.0% of checks passedToday
- Domains, DNS and certificatesName resolution and the padlock in the address barOperational
90 days ago100.0% of checks passedToday
- Digital Connex HubOur own portal. Listed because when it is down we are slower to helpOperational
90 days ago100.0% of checks passedToday
Raise or track a request
Changes, new design work and anything that has stopped working all come to us the same way: you get a reference number, and one of us picks it up. Nothing sits in an inbox waiting to be noticed.
Already raised one? Put the reference and the email you used below and we will show you where it is up to. If you would rather not use the form at all, email support@digitalconnex.com.au and it reaches the same desk.
We are here Monday to Friday, 9am to 5pm Sydney time. If something goes down outside those hours we work on it anyway.
The services above check themselves every few minutes. When there is an incident on one, one of us has written it — which is why it can tell you what is actually going on, rather than only that a page loaded.
Each service covers a number of sites and systems we do not list publicly. If you are a client of ours, your own support page names the ones that are yours.